Warranty Policy

Product Warranty Policy

The bendi-BANGKOK brand, manufactured by Q.C. Parawood Co., Ltd., is committed to conducting business with a focus on product quality, customer satisfaction, and sustainable organizational development under management that prioritizes environmental responsibility and social accountability. Every product undergoes strict quality control (QC) inspection by our quality control department at every stage—including structure, surface texture, assembly, and overall finishing—to ensure customers receive products meeting the highest standards. Additionally, the Company emphasizes environmental sustainability by responsibly selecting materials, including high-quality imported wood sourced from reforested plantations, while recycling leftover wood waste from the production process to achieve maximum resource efficiency.

WARRANTY TERMS & CONDITIONS

1.Warranty Period The bendi-BANGKOK brand provides product warranty coverage from the delivery date as follows

• 6 Year Warranty: Structures.
• 1 Year Warranty: Upholstery materials
• 1 Year Warranty: Steel legs, steel frames, and hardware components

2.Warranty CoverageCoverage applies strictly to damages caused by manufacturing defects. The Company reserves the right to void the warranty if the damage is found to result from factors other than normal usage or factors unrelated to the manufacturing process.

3.Warranty Exclusions. This warranty does not cover the following cases:

• Normal wear and tear of materials over time.
• Environmental damage, such as mold, rust, wood borers, or termites.
• Damage caused by negligence, misuse, or improper operation/handling.
• Scratches, stains, smudges, or external surface damage occurring afterproduct acceptance and inspection upon delivery.
• Products modified, repaired, or disassembled by third parties.
• Products damaged due to improper cleaning methods or the use of unsuitable chemicals.

4.Service Rights If a product meets warranty conditions, the Company reserves the right to determine the scope of repair or replace only the defective parts, as appropriate (for product sets, only defective components will be replaced). No monetary refunds will be issued under any circumstances.

5.Post-Repair Warranty Period In cases where a product has been repaired or had components replaced, the warranty period remains tied to the original product delivery date and will not be extended.

6.Right of Assessment The Company reserves the sole right to assess and determine whether a product qualifies under the warranty terms. The Company’s decision shall be final.

7.Improper Relocation Damage resulting from improper handling, moving, or transportation of the product falls outside warranty coverage.

8.Transfer of Ownership If ownership or possession of the product is transferred to another party, the product warranty is immediately terminated.

9.Media Discrepancies The warranty does not cover slight variations in color or minor details between the actual product received and promotional images shown on websites, catalogs, printed materials, or advertisements.

10.Coverage Limitations This warranty covers only spare parts and repair labor costs. It excludes shipping costs, transportation fees, and travel expenses for on-site services.

ADDITIONAL WARRANTY CONDITIONS

1.Furniture Containing Natural Rattan

For furniture containing natural rattan, the Company provides a 1-year warranty. However, genuine rattan is a natural material with unique properties,displaying natural variations in color, grain pattern, or character marks. The Company advises customers to understand these characteristics prior to purchase.Claims arising from inherent natural characteristics of rattan are excluded from warranty coverage.  >>See more details.<<

2.In the event of materials provided or specified by the customer, aside from the Company’s standard offerings:

For cases where the customer directly procures and delivers any materials or components to the Company, including instances where the customerspecifies the materials and assigns the Company to purchase them from a customer-designated distributor or source (e.g., fabric, leather, foam, or other fitting accessories), the Company reserves the right to disclaim any warranty regarding damage, quality, or the lifespan of such materials under all circumstances.(The warranty shall exclusively cover the structural components and the Company’s workmanship.)

3.Furniture with Danish Cord Weaving

For furniture featuring Danish Cord weaving, the Company provides a 1-year warranty. Coverage applies strictly to structural flaws caused by manufacturing and craft defects, specifically: loose rope knots, detached anchor points or hidden nails, or cord unweaving from the primary frame due to non-standard weaving or tensioning at production. Material Characteristics: Danish Cord is made from natural paper fibers. Over time and use, the material may stretch, loosen, form surface pilling due to friction, or undergo natural color shifts. These represent normal material characteristics and wear. Exclusions : Damage caused by moisture, deep liquid stains, cuts or tears from sharp objects, improper impact forces, or pet scratches—being external factors unrelated to manufacturing—are excluded from warranty coverage.

GENERAL FURNITURE CARE GUIDE

1. Wood Furniture Care
1.1 Daily Cleaning: Use a feather duster or clean dry cloth regularly to prevent dust accumulation.
1.2 Stain Removal: Periodically wipe with a well-wring damp cloth, then immediately dry thoroughly with a soft dry cloth.
1.3 Moisture & Liquid Protection: Wipe liquid spills immediately with a dry cloth to prevent moisture penetration into the wood.z
1.4 Sunlight Avoidance: Avoid placing furniture in direct sunlight to prevent premature fading or material deterioration.
1.5 Impact Care: Prevent sharp or heavy objects from impacting or scraping the surface to avoid denting, deformation, or coating damage.

2. Natural Rattan Furniture Care
2.1 Daily Cleaning: Dust regularly with a feather duster or soft brush to prevent dirt accumulation in weave crevices. Avoid coarse cloths or harsh rubbing on dry rattan to prevent snagging fibers or loosening joints.

2.2 Deep Cleaning: Blot stains gently using a soft cloth dampened with clean water. Dry with a soft cloth and allow to air-dry completely in a shaded or breezy spot. (Caution: Do not use harsh chemical cleaners, alcohol, or acids/alkalis, as they ruin the natural finish. Excessive sun exposure may cause adjacent wood parts to discolor).

2.3 Placement: Keep away from high-humidity areas to prevent mold, and avoid continuous direct sunlight to prevent rattan from drying out, brittling, or darkening prematurely.

2.4 Weight Limits: Avoid placing heavy point loads on specific areas for extended periods to prevent structural sagging or distortion.

3. Danish Cord Weave Care
3.1 Daily Cleaning: Use a vacuum cleaner fitted with a soft brush attachment along the weave lines regularly, or gently dust with a feather duster to prevent dirt from settling deep into fibers.

3.2 Liquid Spills : Because paper cord absorbs liquids quickly, blot spills instantly with a clean dry cloth or paper towel. Do not rub, as friction spreads stains and causes fiber fraying. Allow to air-dry naturally.
3.3 Chemical Avoidance : Never use detergents, soaps, household cleaners, or soaked wet cloths, as moisture weakens paper fibers and causes permanent damage.
3.4 Placement : Place in dry, well-ventilated locations away from dampness to prevent mold. Protect from direct prolonged sunlight to prevent UV degradation, color fading, and fiber brittleness.
3.5 General Handling : Avoid sharp objects, pet scratches, and concentrated heavy point pressure (such as standing or stepping on woven surfaces).

4. Laminate Surface Care
4.1 Cleaning : Wipe with a cloth dampened with water or mild soapy water, then dry immediately. Do not leave standing water around edges or seams to prevent swelling.
4.2 Protection : Avoid abrasive scrubbers, corrosive chemicals, and direct placement of hot cookware to prevent discoloration and scratches.

5. Steel Frame & Leg Care
5.1 Cleaning: Wipe with a clean, soft, dry cloth. If using a damp cloth, ensure it is thoroughly wrung out and dry immediately afterward to avoid water spots.
5.2 Rust Prevention: Avoid high-humidity placements and protect against sharp metal scratches that chip the protective coating and invite rust formation.